Terms & Conditions

Welcome to Native Naturopathy. By continuing to browse and use this website, you agree to comply with and be bound by the following terms and conditions, which govern your use of the website and our services. If you do not agree with any part of these terms, please do not use our website or services. If you have any questions regarding these terms, please contact info@nativenaturopathy.com.au.

Native Naturopathy aims to support and guide individuals toward a holistic and healthy lifestyle through client education drawing from scientific and traditional research in natural therapies. We do not intend to diagnose, treat, cure, or prevent any disease or health condition. All advice provided is for informational purposes only and should not replace professional medical advice. Please consult your qualified healthcare practitioner for any medical diagnoses, treatments, or concerns.

All content on this website, including but not limited to articles, and resources, is provided solely for general informational and educational purposes. It is not a substitute for the advice, diagnosis, or treatment provided by a qualified healthcare professional.

The practitioner at Native Naturopathy holds relevant qualifications in naturopathy and is a member of the professional association Naturopaths & Herbalists Association of Australia (NHAA). We adhere to high standards of practice and continue professional development to ensure the best possible guidance.

Business Policies

Privacy Policy

Native Naturopathy complies with the Australian Privacy Principles under the Privacy Act 1988 (Cth). We are committed to protecting your personal information and handle it in accordance with our Privacy Policy, which details how we collect, use, disclose, and secure your data. For more information, please refer to our Privacy Policy available on this website.

Code of Conduct

The practitioner at Native Naturopathy follows the Code of Conduct for unregistered health practitioners as required by relevant Australian health regulations. This ensures ethical, professional, and safe practice. The practitioner at Native Naturopathy follows the Code of Conduct set by the professional association Naturopaths & Herbalists Association of Australia (NHAA) which they are an active member of.

Payment Terms

When purchasing services or products from Native Naturopathy, payment and billing information is collected securely through trusted third-party payment processors. This may include your name, credit card details, expiration date, security code, billing address, and postcode. All transactions are processed in Australian dollars (AUD) and comply with industry security standards. We do not store your payment details directly.

Service Policies

Booking Policy

Bookings for naturopathic consultations can be made online via our booking system or by contacting us directly via email or the online contact page. Upon booking, you will receive a confirmation email. Full payment is required at the time of booking, processed through our third-party partners. New clients will receive an intake form to complete prior to the appointment.

Pricing Policy

All prices are listed in Australian dollars (AUD) and are subject to change without prior notice. Any promotions or discounts are valid only during the specified period and cannot be applied retroactively.

Cancellation and Rescheduling Policy

We value your time and ask for the same respect in return. Cancellations or rescheduling must be made at least 24 hours prior to your appointment to avoid charges. Cancellations within 24 hours will incur a fee of 50% of the consultation cost. No-shows or cancellations with less than 12 hours' notice will result in a 100% fee.

If we need to cancel due to unforeseen circumstances (e.g., practitioner illness), we will notify you as soon as possible and offer a full refund or rescheduling option at no extra cost.

Refund Policy

Refunds are provided only in cases where we are unable to fulfill the service (e.g., due to our cancellation) or as required under Australian Consumer Law. No refunds are offered for change of mind, completed consultations, or products once dispensed. Faulty products may be eligible for replacement or refund upon inspection.

Client Intake Forms

New clients must complete the initial intake form at least 24 hours before the appointment. Forms are emailed upon booking. If not completed in advance, time will be deducted from your consultation to fill it out, with no extension provided.

Consultation Etiquette and Behavior

Please arrive 5-10 minutes early for your appointment to ensure it starts on time. Late arrivals may result in a shortened session, with full fees still applicable. We expect respectful behavior toward our staff and facilities at all times. Any form of aggressive, inappropriate, or disruptive behavior will result in immediate termination of the consultation, with full fees charged and likely refusal of future services.

Website Policies

Business Rights and Responsibilities

Native Naturopathy is responsible for the accuracy and currency of all content on this website, based on research, professional knowledge, and experience. We strive to provide reliable information but make no guarantees of outcomes. Personalised health advice is only provided during one-on-one consultations. For medical concerns, please consult your healthcare provider.

Visitor Responsibilities

As a visitor, you are responsible for your own health and safety decisions. Website content is not individualised medical advice and should not be used to diagnose or treat any health condition. If you require specific guidance, book a consultation or see a qualified healthcare professional. Do not disregard or delay seeking medical advice based on information from this site.

Intellectual Property

All content on this website, including text, images, graphics, and resources (unless otherwise credited), is owned by Native Naturopathy and protected by Australian and international copyright laws. You may view, download, or print content for personal, non-commercial use only. Reproduction, distribution, modification, or commercial use without prior written permission is prohibited. Sharing excerpts on social media is permitted if properly attributed with a link back to the original source.

General Disclaimers and Liability

  • No Guarantees: Results from our services vary by individual and are not guaranteed. We disclaim any liability for loss, injury, or damage arising from the use of our website, content, or services, to the extent permitted by law.

  • Australian Consumer Law: Nothing in these terms excludes or limits your rights under Australian Consumer Law, including consumer guarantees for services provided with due care and skill.

  • Limitation of Liability: Our liability is limited to resupplying the service or refunding the payment amount. We are not liable for indirect, consequential, or special damages.

  • Governing Law: These terms are governed by the laws of Australia. Any disputes will be resolved in the courts of the relevant Australian jurisdiction.

These terms were last updated on September 08, 2025. We may amend them at any time. Continued use of the website or services constitutes acceptance of the changes.