Privacy Policy
Last Updated: September 10, 2025
Native Naturopathy is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information. For inquiries contact info@nativenaturopathy.com.au.
About Us
Native Naturopathy provides holistic naturopathic services to support physical, mental, and emotional well-being through clinical nutrition, herbal medicine, and lifestyle guidance. Our services include naturopathic consultations and educational resources. We do not diagnose or treat medical conditions; please consult your healthcare provider for medical advice.
What is Personal Information?
Personal information is information about an identified or reasonably identifiable individual, including name, date of birth, contact details, and sensitive information such as health details or payment data.
Collection of Personal Information
We collect personal information to provide our services effectively. This includes:
For Clients: Name, contact details (email, phone, address), date of birth, medical history, lifestyle factors, allergies, medications, and payment details.
For Website Users: Name, email, and other details provided during inquiries or booking.
For Business Operations: Information from job applicants (e.g., resumes, visa status) or suppliers.
How We Collect Information
We collect information directly from you via:
Online booking forms or enquiries.
Client intake forms before consultations.
Website account registration.
Email, phone, or in-person interactions.
We may also collect information from third parties (e.g., referring practitioners) with your consent or when it’s impractical to collect directly. We will notify you of such instances where possible. Incomplete or inaccurate information may limit our ability to provide services.
Purposes for Handling Personal Information
We collect, hold, use, and disclose personal information to:
Provide naturopathic consultations and tailored advice.
Manage bookings and website accounts.
Process payments securely via third-party providers.
Improve our services and website functionality.
Maintain business records and comply with legal obligations.
Communicate with you about appointments or services.
Sensitive information is only collected with your consent and when necessary for our services.
Disclosure of Personal Information
We only disclose personal information for the purposes it was collected, such as:
Sharing health information with other practitioners or laboratories (with your consent) for testing or referrals.
Providing delivery details to couriers for product orders.
Complying with legal obligations.
In circumstances deemed an emergency such as phoning emergency services on 000.
We may disclose information to overseas laboratories or practitioners (with your consent). All disclosures are made securely and in accordance with privacy laws.
Security of Personal Information
We store personal information in secure electronic and paper-based systems, protected against misuse, loss, unauthorised access, or disclosure. Access is restricted to authorised personnel only. We use industry-standard encryption and security measures for electronic data.
Accessing and Correcting Your Information
You may request access to or correction of your personal information by contacting info@nativenaturopathy.com.au. We will respond promptly and provide access unless restricted by law. If we refuse access or correction, we will provide written reasons.
To ensure accuracy, please notify us if your information is outdated, incomplete, or inaccurate. We will take reasonable steps to correct it.
Marketing Communications
We may use your contact details to send you updates about our services or promotions, but only with your consent. You can opt out at any time by contacting info@nativenaturopathy.com.au.
Cookies
Our website uses cookies to enhance user experience and track usage patterns. Cookies do not personally identify you but may link to your account data. You can disable cookies in your browser, but this may affect website functionality.
Complaints and Inquiries
If you have concerns about our handling of your personal information or believe your privacy has been breached contact info@nativenaturopathy.com.au. We will investigate and respond promptly. If unsatisfied, you may contact the Office of the Australian Information Commissioner at enquiries@oaic.gov.au or 1300 363 992.
Changes to This Policy
We may update this Privacy Policy periodically. The latest version is available on our website. If you cannot access it online, contact us for a copy at info@nativenaturopathy.com.au.